This unique accreditation recognizes fully-trained service representatives (MSRs/FSRs) who have acquired the competencies to perform typical side-counter transactions. The program recognizes both formal and on-the-job learning and measures MSRs’ knowledge, skills, and behaviours against national, industry-defined performance standards in six...
Type: Resources - Program
Topics: CUIC, Professional Development
Audience: Employees
Publication Date: August 26, 2019