Canadian Credit Union Association

Compliance Training

Compliance training plays a crucial role in a credit union’s ability to mange risk and ensure accountability. Our training ensures employees understand and adhere to relevant laws, regulations, and credit union policies. Our topics address common risk and compliance areas  including anti-money laundering, anti-terrorist financing, and financial crime awareness, privacy, information and cybersecurity, robbery awareness and the financial abuse of elders and vulnerable individuals.

Learn more about our compliance and regulatory training here.

We also offer a collection of compliance-related eLearning from Skillsoft available for single or multi-course purchase. Keep compliance top of mind with these courses:

  • Canadian Anti-Spam Legislation
  • Preventing Identity Theft
  • Business Ethics
  • Promoting a Substance-Free Environment
  • Overcoming Unconscious Bias in the Workplace
  • Bridging the Diversity Gap
  • Your Role in Workplace Diversity

Enroll in any of these courses through CCUA Campus, here.

Generative AI and Digital Transformation

Digital transformation is poised to significantly impact the workforce, specifically financial services, in the coming years. There will be changes to role responsibilities and jobs evolve and service delivery models are disrupted. As credit unions adopt digital tools and advance their technology, team skills will need to shift. Employees must continually adapt to new technologies and acquire relevant skill including the skills needed to support digital transformation and the adoption of artificial intelligence.

Positioning your team and your credit union for this evolution requires a shift in mindset. This shift will drive innovation, empowers employees, and position credit unions for long-term success in the new digital age. Learn more about the Generative AI Business Transformation Learning Program, here.

Diversity, Equity & Inclusion

Diversity, Equity, and Inclusion (DEI) significantly shapes a company’s culture by promoting fairness and fostering a more inclusive and innovative work environment. It’s not just a moral imperative; it’s a strategic advantage.

Diversity refers to the variety of backgrounds, perspectives, and identities within an organization. When credit unions actively promote diversity, they benefit from a broader range of experiences and ideas. A diverse workforce reflects the real world and ensures that different voices are heard. It challenges biases and stereotypes, leading to better decision-making.

Equity focuses on fairness and justice. It means providing equal opportunities and resources to all employees, regardless of their background. Credit unions that prioritize equity address systemic barriers and create a level playing field. This fosters trust and loyalty among employees.

Inclusion involves creating an environment where everyone feels valued, respected, and included. Inclusive workplaces encourage collaboration, boost morale, and enhance employee well-being. When people feel they belong, they perform better.

Learn more about building DEI competency on your team with the Credit Union DEI Learning Program.

Leadership Development

Great leaders can change the world. We partner with eLeadership Academy to bring credit unions online leadership training that provide a blueprint for building leaders. An integral part of HR strategy for organizations, and a smart move for career-conscious professionals, eLeadership Academy offers turnkey systems to ensure your leaders have all the tools and support they need from individual courses through certification and designation. Learn more about leadership development and the eLeadership Academy here.

Each One, Teach One Financial Literacy Program

The Each One, Teach One (EOTO) program is a financial literacy initiative designed to empower Canadians by increasing their financial knowledge, skills, and confidence. The program was originally developed by Vancity. In 2008, Vancity gifted the EOTO program and its content to the Canadian Credit Union Association (CCUA), thus allowing credit unions across the country access to this powerful and impactful program. The program trains employees of Canadian credit unions to deliver financial education workshops in their local communities. EOTO workshops are facilitated by volunteer certified trainers from member credit unions. Each workshop provides basic and plain language financial knowledge, without any ties to specific products, services, or credit union. The sole goal is to empower individuals to make informed financial decisions for themselves and their families.

Topics covered include RRSPs, home ownership, budgeting basics, and more. Workshops are available both in-person and online, and participants can access on-demand modules through the EOTO website.

The program has been helping Canadians enhance their financial literacy for over 10 years. Certified trainers from over 92 credit unions and partner organizations have delivered thousands of workshops to more than 24,000 Canadians across the country. You can become a certified EOTO trainer by enrolling the train-the-trainer sessions here.