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One of Canada’s leading independent research organizations, the Conference Board of Canada research covers a broad range of topics including:

• Canadian Economics
• Education & Skills
• Sustainability
• Human Resources
• Immigration
• Inclusion
• Indigenous & Northern Communities
• Innovation & Technology
• Health

Explore what the Conference Board has to offer at www.conferenceboard.ca. Access the Conference Board’s entire eLibrary service by participating in CCUA’s group subscription. For more information email research@ccua.com.

Filene is North America’s leading credit union think tank. Credit unions that sign-up to participate in CCUA’s group subscription will have access to Filene research reports and webinars. Topics covered include consumer thinking, talent, community impact, operations, DEI, business strategy, data analytics, technology, and more.

Check out www.filene.org for more information and email research@ccua.com to learn more about participating in CCUA’s group subscription

Enjoy RMA’s institutional member benefits and access to the RMA eMentor platform by participating in CCUA’s group subscription. RMA’s eMentor platform offers access to training and industry resource material (industry reports, NAIC annual statement studies of financial ratio benchmarks and cash flow measures) designed for credit and lending professionals.

Visit www.rmahq.org to learn more about RMA and www.rmahq.org/ementor to see what RMA’s eMentor platform has to offer. Email research@ccua.com to learn more about CCUA’s group subscription option.

Ipsos Customer Service Index (CSI)

The Ipsos Customer Service Index is a quarterly survey ranking Canadian financial service institutions on a number of customer experience related criteria as well as insights into market share, channel usage and more.

Access the latest CSI reports here (member login required).

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