The Business Professional Development Program (BPDP) is a premier learning program for employees who deliver services to business members, including content on: cash management, credit risk, underwriting, and more.
BPDP provides the tools needed to strengthen business member relationships, increase business development activities and proactively manage risk associated with business accounts. Past participants report seeing an increase share of wallet for their assigned accounts, year after year.
This facilitated program uses credit union scenarios to help new account managers handle delicate conversations, including some of the most difficult around loan collection and delinquency concerns.
This ten month program is delivered as a cohort once per year. Registration opens for each cohort in the fall with the kickoff taking place early in the new year. The program consists of 21 sessions (approximately two one-hour online sessions per month) and three knowledge assessments. Upon completion, participants will receive a BPDP certificate of completion demonstrating valuable and desired skills required for successful business account management.
These 21 session topics have been identified by credit union leaders as the desired skills and learning opportunities for their employees who support business members.
For learners who have already taken some of these courses individually, credits earned can be applied towards achieving the BPDP certificate. Contact clientsolutions@ccua.com to finalize registration in the remaining courses OR click to ensure you’re ready to jump into the program in February:
Note: CCUA Campus login is required to register. To request an account, contact clientsolutions@ccua.com.
“Thanks to the BPDP program I’ve been performing more in-depth analysis of financial information and am communicating more with members.”
Mirielle Smith, Commercial Account Manager with Caisse Financial Group “
“I have noticed tremendous improvements in Mirielle’s confidence with regards to all aspects of Account Management, and she has taken on more complex files as a result.”
Mirielle’s manager, François Lambert, Director, Commercial Services,Urban Region, Caisse Financial Group
Our past participants have seen impressive business results and improvements in the following areas since participating in the program.
For more information contact Client Solutions at clientsolutions@ccua.com.