Canadian Credit Union Association

Member Service Representative Accreditation

This unique accreditation recognizes fully-trained member service representatives who have acquired the competencies and proven their ability to provide exceptional member service and conduct day-to-day financial transactions.


The program recognizes both formal and on-the-job learning and measures the MSR’s knowledge, skills, and behaviours against national, industry-defined performance standards in six key result areas (KRAs). When MSRs demonstrate that they meet the standards, they are awarded a nationally recognized credential and will become an Accredited Member Service Representative. They will also receive a digital credential to mark their accomplishment.

Program Requirements

This program consists of two parts which are used to confirm the MSR’s knowledge, skills and behaviours are consistent with the national accreditation standards:

  1. MSR Accreditation Logbook – Students must log six key result areas and achieve 90% overall to be successful.
  2. MSR Accreditation Exam set by Dalhousie University. Students must achieve 60% to be successful.

Click here to register for the program. Once the fields for the exam location are filled in, the register button appears on the right. You will receive the logbook and course materials upon registration.

Prerequisite: Prior to enrolling an MSR in the MSR Accreditation program the MSR’s supervisor must complete the Supervisor Training. This four week blend of online group sessions and an independent assignment gives supervisors the knowledge and tools they need to coach and monitor their MSRs through the program.

For more information, contact client solutions at: 1.888.367.1386 or