Canadian Credit Union Association

Increasing Relationship Manager Resilience: Driving Digital Dexterity on the Frontline

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On November 20, 2020 Gartner shared information with CUBOS member credit unions. The COVID-19 crisis has pushed banks to sustain and increase investments in technology, especially around the frontline. However, Gartner data indicates that Relationship Manager’s Digital Dexterity – their ambition and ability to build a more digital company – is generally low. Learn how to enable technology adoption and an adaptable mindset among frontline staff during these quickly evolving times.