On December 2, 2020 Gartner shared information with CUBOS member credit unions. Financial services leaders have been trying to instill an agile approach across their organizations but consistently cite culture as a barrier to widespread adoption despite extensive change management efforts. The COVID-19 crisis has accelerated this transition by forcing faster, more iterative and more collaborative ways of working to serve customers and keep families and businesses afloat. Learn what you can do as leaders to make agile values part of everyday life in your organization – both now and in the recovery.
