Contact Centre Representatives
Contact Centre Representatives are on the front lines of communication, and are expected to resolve a wide variety of issues. Our Contact Centre Kick Start Program program has been designed to build new skills and expand on existing abilities to improve communications in five key areas:
- Understanding the new paradigm of communication
- Digital communication
- Emotional Intelligence/relationship building
- Handling complex calls and conflict
- Digital outbound contact tools
Each of the modules are self-guided eLearning with exercises and role-plays to help your employees develop real-world skills they can start putting into practice immediately.
Browse the Sales & Service section of the employee catalogue for even more courses and programs.