Employee Learning
Whether you’re new to the credit union system or have been looking to advance your skills in a particular area, we have courses, programs and tools you can use to help achieve your professional development goals.
What’s new:
- Due to COVID-19, we are closing all public exam locations effective Monday March 16. If you are scheduled to write a CUIC exam, learn more about your options here.
- The 2020 Employee Catalogue is now available.
- Our 2020 eClass calendar is now available. Get a head start on your professional development goals for the new year and register today!
Learn more about our onboarding and role-specific training below:
Employee Onboarding
There is a lot to know when starting a new job and our onboarding courses help new credit union staff build their knowledge and grow their confidence, so they can succeed.
Learn More Employee OnboardingPosition Roadmaps
Discover the knowledge and skills required for various roles within the credit union system, and explore the courses recommended for each role.
Find your roadmap Position RoadmapsMember Service Representatives
A positive member experience starts with confident and effective frontline staff. View our online training and an accreditation program for credit union MSRs.
Get started! Member Service RepresentativesFinancial Service Representatives
Financial Services Representatives are at the core of building solid member relationships. View our online training and an accreditation program for credit union FSRs.
View FSR training Financial Service RepresentativesBusiness Lenders
We offer a comprehensive series of business lending programs, ranging from eClasses to a CUIC® accreditation program.
Learn more Business LendersConsumer Lenders
We offer a comprehensive series of consumer lending programs, ranging from eClasses to a CUIC® accreditation program.
Learn more Consumer LendersContact Centre Representatives
Our training programs have been designed with credit union experts to address the current needs of Contact Centre Representatives and to help them excel and advance in their careers.
Learn more Contact Centre Representatives