The Supervisor Training for MSR Accreditation Program course is aimed at those supervisors and managers who will be coaching and auditing their frontline staff’s progress through the MSR Accreditation Program. You will gain in-depth knowledge of the industry-defined standards, the accreditation process and the methods used to assess whether your employees are meeting the performance standards. This course will also build key leadership skills, such as providing coaching and feedback, to ensure supervisors are well equipped to support their staff. 

This course is also beneficial to those individuals who are trying to assess whether their employees are ready to begin the MSR Accreditation Program. Join expert facilitator Julene Toews-Dewis on August 5, 7, 12, and 14, where you will be equipped to: 

• Set expectations in a way that leads to people taking responsibility for their role and determines next steps if expectations are not being met. 
• Describe what effective one-on-ones will look like in their organization, as well as best practices for hosting one-on-ones and ideal outcomes from these conversations. 
• Implement a framework for giving feedback in a way that makes employees feel valued. 
• Support employees through the accreditation process by asking effective coaching questions and providing supportive and corrective feedback. 
• Explain the importance of using the toolkit to support the MSR throughout the accreditation program. 

Supervisors have a key role in the success of the MSR Accreditation Program. The supervisor guides, supports, provides feedback and coaches frontline staff as they progress through the accreditation process. Set your frontline up for success with the Supervisor Training for MSR Accreditation Program and enroll here today.

Need help with enrollments? Reach out to clientsolutions@ccua.com.