CCUA is pleased to offer our members access to five key position roadmaps – just in time for your performance planning discussions. The roadmaps are now available for members to peruse and use on CCUA Campus! As your credit union welcomes new hires or helps those in an existing role reach their full potential, you can trust these roadmaps to aid in their professional development. Take your team from onboarding through to designation or accreditation. The following roadmaps are now available:

• The Personal/Consumer Lender Roadmap: provides the essential cognitive, behavioural, and affective levels of development required for continuous advancement with foundational, applied, and advanced levels.
• Financial Service Representative: includes benchmark assessments for common behavioural competencies as well as assessments for what the World Economic Forum advises are the skills of the future.
• Commercial/Business Lender Roadmap: advances learners through a series of blended learning activities, which leads to becoming an industry-recognized Accredited Business Lender.
• Agri-Business Lender Roadmap: trains learners on how to build strong relationships to ensure you can spot and respond to the risks and opportunities your member and their farm are facing.
• Member Service Representative Position Roadmap: advances learners through a series of key focus areas and supervisor check-ins leading to a formal exam to become an industry-recognized Accredited Member Service Representative.

Prepare to be dazzled and learn more about these roadmaps on CCUA Campus in the Student Guides and Resources channel and Campus Connector channel.

Any further questions, please reach out clientsolutions@ccua.com.