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November 7, 2018

Supporting credit unions achieve their business banking goals.

After three years of service to the CUBOS community Gavin Toy, CEO of Westminster Savings Credit Union is passing the role of Steering Committee Chair to Maggie Sinclair, Executive Vice-President, Business Solutions at Conexus Credit Union. Maggie and Gavin will co-chair the Steering Committee’s upcoming planning session on December 3, 2018 following which Maggie will pick up the reins full time. The planning session is open to any member credit union. On behalf of all CUBOS credit unions “Thank you to Gavin for your years of leadership!” and to Maggie, “We are looking forward to working with you to lead us to the next level of what is possible!”

We have confirmed Insights West ( as our research partner for 2018/2019 and are in the process of launching our national research initiative in the two weeks. This year’s research objectives include:

  1. What are the motivators/barriers to credit union membership for business owners?
  2. What does being member centric mean to business owners?
  3. Opinions of business owners re: digital enablement/transformation and their perceptions of credit unions in this regard.
This year our research will include both quantitative (online panel) and qualitative (online focus groups). The results of the research will be available to our member credit unions in early 2019. As per usual our member credit unions will have access to the full research results as well as a discussion paper that we will produce that reviews the insights and recommends an action plan for credit unions in response.

In October we launched our eBook and distributed paperback copies of Cash Cows to all of our member credit unions. The eBook includes a number of digital features and provides an opportunity for a community to be created around the forms and calculators in the book (e.g., how does your business’ budget compare to peers across the country?).

If you are not a member of CUBOS and are interested in becoming one, the annual cost of membership is less than $400 per $100 million in assets with a minimum cost of $2,500 per credit union. The cost is based on our annual budget. The cost for 2018 was less than half of that at $185 per $100 million in assets (with a minimum of $1,250 per credit union).

For more information please contact our Program Manager at