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MSR Development

A Member Service Representative (MSR) is often the first point of contact for many members. Equip your MSRs with the knowledge and information they need to make the most of these important interactions.

Opportunities for MSR professional development are offered in ways that work for your front line. Our content has been built around credit union scenarios and examples. These development pieces will assist in providing foundational knowledge, skill application and practice, as well as a more formal program for those who are seeking academic achievement.

MSR Start Series — Foundation
Six new condensed eLearning modules designed to provide MSRs with the foundational knoweldge needed when starting in their new role. Cash department best practices, core credit union product and service information, risk awareness and more. These modules are designed for self-paced learning and provide a great on-boarding experience.
These modules make for a great on-boarding tool!

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Virtual Conferences for MSRs — Learning to Apply Knowledge
The Virtual Conferences are all about learning to connect knowledge within a credit union environment. The 2018 virtual conference line-up offers many opportunities for MSRs to further apply their knowledge. View the 2018 All Things Digital Virtual Conference brochure and the 2018 Facing Our Members Virtual Conference brochure. Both currently open for registration in the Fall sessions .


MSR Accreditation Program — Academic Achievement
The CUIC Member Service Representative Accreditation is a program jointly developed by Cusource® Professional Development and Education and Dalhousie University.

This unique accreditation recognizes fully-trained member service representatives who have acquired the competencies to perform typical member transactions. The program recognizes both formal and on-the-job learning and measures MSRs’ knowledge, skills, and behaviours against national, industry defined performance standards in six key result areas (KRAs).

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Learning Gateway

Browse Cusource® course catalogues and register for courses.

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Meet Our Faculty

Exceptional training starts with an exceptional faculty.

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Advisory Committees

Our Professional Development Advisory Committee is a collaborative forum for the exchange of knowledge on the best practices in training and education. Committees allow our members to provide strategic input to the work of our association.

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Contact Us

Questions? Our Client Solutions team is always happy to help.

Monday - Friday 
9:00 a.m. - 6:00 p.m. ET

Reach us at:
clientsolutions@ccua.com
1.888.367.1386