Canadian Credit Union Association

Manager’s Virtual Conference

Managers are an integral part of the credit union team. You manage employees, foster a positive environment and ensure member satisfaction. All of this requires strong people skills, great resource management and excellent communication skills. In this virtual conference, you will learn how to manage with influence, work through difficult conversations with either employees or members, and develop strategies for maximizing limited resources.

Join us on April 2, 9, & 16, 2020


  • Individual sessions: $120 for corporate members / $144 for pay-as-you-go
  • Bundle (all 3 sessions): $349 for corporate members / $402 for pay-as-you-go


Managing with Influence

April 2, 2020. 3:00 – 4:00 pm ET

Whether managing up, down, or laterally across reporting relationships, influencing the decisions of others is an effective and collaborative approach to moving projects forward and getting tasks completed. Join us for an interactive discussion on a style of management that increases productivity while respecting the positions of all parties.

Challenging Conversations

April 9, 2020. 3:00 – 4:00 pm ET

Most of us dread difficult conversations, no matter the issue or people involved. This session offers a strategic technique for navigating through challenging conversations. Whether dispensing bad news, discussing something that needs to change, or conversing about a sensitive issue, following the guidelines offered in this webinar increases the likelihood that your challenging conversation will achieve desirable outcomes.

Doing More with Less: Maximizing Limited Resources

April 16, 2020. 3:00 – 4:00 pm ET

This one-hour virtual conference will be targeted to a management audience.

The learning objectives will cover the following four key challenge areas faced by this employee group:

  1. Adding value and defining value
  2. Leveraging employee competencies
  3. Aligning goals with credit union strategic objectives
  4. Dealing with human resource challenges

This session will include discussion questions/dialogue with participants and focus on developing critical keys to success as a manager.