Canadian Credit Union Association

Member Service Representatives

A positive member experience starts with confident and effective frontline staff. Through online training and an accreditation program Cusource® Education can help turn Member Service Representatives (MSRs) into ambassadors for the credit union.

The MSR Start Series (eLearning)

The Member Service Representative (MSR) Start Series modules are quick, 30-minute elearning modules that have been priced at a very low $49.00 each. This allows for organization-wide delivery which aligns with most credit union onboarding programs. These modules cover the basics that all new MSRs need to know during the first three months on the job. Some modules may be suitable for other credit union positions. The modules include: 

Frontline Virtual Conference

Join our Frontline Virtual Conference this February to hear from our panel of experts as they tackle hot topics and techniques for handling challenging conversations, mastering body language to help improve communication and achieving member service excellence.

Speakers include Lindsay Leslie, HR and Professional Development Professional; Tisha Parker Kemp, Talent Development Executive; and Ella Bates, Corporate Training Expert.

Sign up for the individual sessions by clicking the links below, or take advantage of our early-bird pricing and save 20% on all three sessions when you register for the bundle before January 30. Each session takes place from 3 p.m. – 4 p.m. ET.


Training Roadmap

Explore the recommended courses and resources for the Member Service Representative role.

MSR Accreditation

This unique accreditation recognizes fully-trained service representatives (MSRs/FSRs) who have acquired the competencies to perform typical side-counter transactions.