Canadian Credit Union Association

Member Service Representatives

A positive member experience starts with confident and effective frontline staff. Through online training and an accreditation program Cusource® Education can help turn Member Service Representatives (MSRs) into ambassadors for the credit union.

The MSR Start Series (eLearning)

The Member Service Representative (MSR) Start Series modules are quick, 30-minute elearning modules that have been priced at a very low $49.00 each. This allows for organization-wide delivery which aligns with most credit union onboarding programs. These modules cover the basics that all new MSRs need to know during the first three months on the job. Some modules may be suitable for other credit union positions. The modules include: 

Training Roadmap

Explore the recommended courses and resources for the Member Service Representative role.

MSR Accreditation

This unique accreditation recognizes fully-trained service representatives (MSRs/FSRs) who have acquired the competencies to perform typical side-counter transactions.