Canadian Credit Union Association

Advocate. Educate. Lead.

We get it: you’re unique … a generic, off-the-shelf eLearning solution just doesn’t work for you, your employees or your members. 

We get it, because we’re also unique  … unlike other training providers who must take time to understand the credit union system, we are deeply part of it, just like you

We combine credit union experience with training expertise to design and deliver custom, innovative solutions that help you address your current organizational needs, across many different areas, including:

  • Compliance & regulatory training
  • Customer service & sales
  • Leadership development
  • Onboarding programs
  • Process training
  • Technical training
  • And more!

Save time and money by working with us

We offer three different development models to meet your budget and customization needs:

Joint Venture

Crowd Funding

Fully Customized

Create a brand new custom course that meets your requirements by partnering with us.

We help bring credit unions together to combine budgets and efforts in the development of new courses designed to address common areas of needs.

Leverage our existing course content and customize it to meet your organization’s needs and design it with your credit union’s branding.

Contact us

Do you need a customized, professional and innovative learning solution to build the capabilities of your credit union staff or directors? 

Contact us today at clientsolutions@ccua.com.

Custom Work Examples:

Environmental Sustainability
(Developed for Vancity)

A light, entertaining and engaging e-Learning course that uses cartoon imagery, personalized avatars and gaming concepts to introduce and reinforce Vancity’s “lighter living” sustainability practices. 

Privacy
(Developed for Vancity)

Learners follow “Taylor” through a series of entertaining and engaging “bite-sized” (5-8 minutes) e-Learning modules that introduce them to privacy policies and practices in a variety of decision-making scenarios. 

“. . . a marked improvement from the many dry compliance courses, surpassed my expectations , two thumbs up!

Vancity learner

Privacy
(Developed for Servus)

Learners are introduced to privacy policies and best practices through a series of entertaining and engaging “bite-sized” (5-8 minutes) animated – yet realistic – scenario-based conversations. 

Robbery Preparedeness
(Developed for Servus)

This 30-minute visually-engaging course uses realistic scenarios to review and reinforce the knowledge and behaviors required during and after a robbery to keep employees and members safe

Diebold Series ATM
(Developed for Diebold Nixdorf)

This 20-minute course introduces learners to the Diebold Series ATM and ATM balancing and uses how-to videos and troubleshooting tips to guide learners through the most common features and tasks. 

Making it Easy for Our Members with Mobile Pay
(Developed for multiple partners)

Combining realistic imagery with an animated “training mentor”, this 30-minute, customized course introduces learners to Mobile Pay and explains how they can assist members when using it.