Canadian Credit Union Association

By choosing to bank with a credit union, you are choosing to bank with a conscience. Credit unions give back to their members, the people that bank with them, and contribute to their community’s economic, social, and environmental well-being.

Credit unions keep money in Canadians’ pockets

Credit unions’ commitment to members’ financial well-being and cooperative model helps Canadians to hold on to more of their money by returning profits to members through profit sharing and low/no fees, through community investments in the form of donations, scholarships and other initiatives and through a national network of surcharge-free ATMs.

You’re an owner, not just a customer

Credit unions are owned by their members – the people who bank with them. All members have an equal say in how their credit union operates, no matter how much or little you have in your account. Members can voice their concerns and vote on the issues that matter to them.

We support our communities and strengthen our national economy

Credit unions contribute to our economic, social, and environmental well-being. Learn more about some of the ways that credit unions are helping local communities prosper here.

Credit Union Market Conduct Code

Credit unions are committed to ensuring that our members are completely satisfied with the level of services they receive. The national credit union Market Conduct Code builds on this commitment by codifying credit unions’ market practice standards and identifying the way credit unions and their employees conduct themselves and treat members and customers.

The Market Conduct Code demonstrates credit unions’ commitment to the fair treatment of all those who use our services. Adoption of the national Market Conduct Code is voluntary and many Canadian credit unions have adopted their own specific market conduct codes which may vary from the national code. Our national market conduct code can be found here (French version available here).