Unlock the potential of your team with our MSR Supervisor Training - a specialized program designed to empower supervisors and managers with the expertise to guide and enhance the performance of frontline staff, including guiding them through the completion of the MSR Accreditation Program.  

While this transformative 4-week training program was designed for supervisors who are managing the accreditation process of their frontline team, it is also suitable for any who want to develop their core supervisory skills including:   

I absolutely adored and appreciated this course from start to finish. Having the weekly class, being able to hear from supervisors, training managers and just other credit unions in general on how they handle supervising and training is really just a great bonding and connecting experience for me. I feel I learned so much about methods of supervising and managing staff, as well as how to better support them in times of need or times of urgency. Julene was absolutely incredible, engaging, and kept everyone's focus on providing the best ways to connect with your staff.

Previous MSR Supervisor Training Participant

Supervisors who participate in these facilitated sessions will also learn how to assess the performance of their MSRs in six key focus areas:  

• Teamwork 
• Being a credit union champion 
• Personal goal alignment 
• Providing exceptional member service 
• Deepening relationships with members 
• Ensuring a secure work environment 

Additionally, the course content includes access to a toolbox that includes a sample coaching meeting agenda, best practices for communicating expectations, and more. These tools can be used to support an MSR who is working through the accreditation program, or to strengthen the skills and effectiveness of any frontline supervisor. 

The final offering of 2024 is coming up in August. Register here before the July 25 deadline!