Is your credit union interested in exploring how business banking can be enhanced through automation and member financial empowerment? If so, you will be interested in the new resources available to Credit Union Business Owner Strategy (CUBOS) member credit unions this month.
CUBOS members continue to enjoy new content to assist them support and serve their business owner members. If you are a credit union executive who is accountable for business banking you will want to explore the benefits of CUBOS membership for your credit union.
Below is a summary of some of the new information recently available:
- Improve Member Automation Outcomes Through Financial Empowerment Support
Financial services leaders using automation to improve member/customer experience have focused on increasing processing speed. However, an excessive focus on speed can limit growth opportunities if automation initiatives do not also support member/customer financial empowerment.
- Support Financial Empowerment to Transform Member Service into Growth
Financial services leaders often see member/customer service provision as a cost center within their organizations and fail to realize its potential as a profit center. Using this research, leaders can reimagine the member/customer service function and turn it into a contributor to organizational growth.
Our next webinar in partnership with Gartner is scheduled for November 30, 2021 at 11:00 am ET. Rethink Digital for High-Impact Customer Experiences in Financial Services.
The CUBOS Steering Committee with representatives from credit unions across Canada, continues to work tirelessly on your behalf. Their annual planning is taking place virtually on November 17 and December 14, 2021. A report of the outcomes from these sessions will be shared with CUBOS members for feedback.
For more information about these and other resources, to register for the November 30, 2021 upcoming webinar, or to learn more about becoming a CUBOS member, please contact CUBOS.